FAQ
Return and Refunds Policy
Q. Does CleneJoe.com accept returns/refunds?
A. Yes we do. Please see our policy here.
Shipping
We offer free shipping on most of our products. However, because we have many suppliers, some may have shipping charges.
Checkout
Q. What can I do if I have any problems during checkout?
A. If you encounter any technical problems during the checkout process, or if you have any questions about the process itself, please text us at 504-500-2998, Mon-Fri, 8 am-6 pm, or email us at info@clenejoe.com and we will assist you. We appreciate your business and we are here to help.
Out-of-Stock Items
Q. What happens when the item I want is out of stock?
A. Please accept our apologies if an item you wanted to buy is out of stock. We remove out-of-stock items from our listings, but we add them back to our listings once the item is back in stock. If the item does not come back to stock, it could be that it has been discontinued. Please email us at info@clenejoe.com if you have any questions.
About Us and Other Information
Q. How long has CleneJoe been in business?
A. The company was created in 2019. We have been actively selling on the Internet for about two years.
Q. Is CleneJoe converting into an Online Shopping Center?
A. Yes, Clenejoe is starting a multi-seller Online Shopping Center or Marketplace. We are seeking sellers to sell their merchandise on our website. You can sign up by clicking on the Seller Registration link in the footer menu. We will contact you to start the onboarding process.
Q. What is required from me to become a seller at CleneJoe.com?
A. You should have products to sell, and be able to ship those products to customers when orders come. These could be products you made, including art, or vintage and antiques. All the requirements are spelled out in our Seller Agreement, see it here. For more information email us at info@clenejoe.com.
Q. Are there fees for being part of the marketplace?
A. The only fee is a 10 percent commission on your sales. We have removed the subscription packages until further notice.
Q. What are the benefits of joining an online shopping center as a seller?
A. The main benefit is traffic. You get much more exposure to your products and thousands of potential buyers on the internet worldwide. If you don’t have a website, our platform is where you can build your shop at CleneJoe.com. Another benefit is the absence of excessive fees found in existing marketplaces. Too many fees hurt your profits, we have kept ours as low as possible.
Bath Products
CleneJoe All-In-One Body Wash
Q. What happened to the body wash?
A. The body wash, along with several of our bath products, has been discontinued.
Men’s Fragrances
Q. If you don’t stock a certain brand of cologne, can you stock it if I ask?
A. Most certainly. Just email us at info@clenejoe.com and we will do what we can to source and stock the fragrance you are looking for. We are here to serve you.
Our Affiliates
Q. How many affiliates does CleneJoe have and how can I see their products?
A. CleneJoe has four affiliates: Alpha Gear, Simply Carbon Fiber, KeySmart, and Zetronix. To find them, go to the Main Menu and you will find them listed under Men’s Accessories, and Electronics. We urge you to visit them as they offer interesting and useful products.
