Privacy Policy

At CleneJoe LLC, we want you to know how we collect, use, share, and protect information about you. The term “CleneJoe” applies to information collected both offline and online at CleneJoe.com. By interacting with CleneJoe, you consent to the use of information that is collected or submitted as described in this privacy policy. We may change or add to this privacy policy, so we encourage you to review it periodically.

CleneJoe.Com is owned by CleneJoe, LLC

What Information is Collected?

Types of information we collect may include:

  • Name
  • Mailing and billing address
  • E-mail address
  • Phone (or mobile) number
  • Date of birth or age
  • Credit/debit card number
  • Purchase/return/exchange information
  • Device information (e.g., device model, operating system version, device date and time, unique device identifiers)
  • Use of our site, search terms, pages you visit, which web address you came from, type of browser, as discussed further below
  • Geographic location
  • Information you provide when you create an account or take any CleneJoe survey

If you choose not to provide information, we may not be able to provide you with requested products, services or information.

How is Your Information Collected?

Automated Information Collection
In order to provide the best customer experience possible, we use automated information collection technologies for reporting and analysis purposes. We examine metrics such as how you are shopping on our website, the performance of our marketing efforts, and your response to those marketing efforts.

Cross-Device Identification and Advertising
We may link your various devices so that content you see on one device can result in relevant advertising on another device. This allows us to deliver more relevant and consistent advertising to you (for example, if you purchase a product on our website using your desktop, we are able to avoid showing you an advertisement on the same product on your tablet. Instead, we may show you an ad on your tablet for complimentary products to the one you just purchased on our website). We also measure the performance of such ads and deliver information on advertising performance to our advertising partners in aggregate form.

Your Choices
To opt-out of the vendors we use for cross-device linking, go to the Digital Advertising Alliance’s Choices page at www.aboutads.info/choices and perform a global opt-out on each browser and device that you would like to be opted out on. Opting out in this manner means that the browser on the device from which you opt-out will no longer receive information collected on devices linked to it, that devices linked to it will not receive information collected from the opted-out device, and that the vendor will not transfer information collected from the opted-out device to a third-party. Please note that this will not opt you out of cross-device linking or advertising across linked devices based solely on your visits to CleneJoe websites or apps, or your interaction with advertisements for CleneJoe delivered by CleneJoe. The opt-out tool described above is Cookie-based. Therefore, the opt-out will only function if your browser is set to accept third-party cookies, and it may not function where cookies are automatically disabled or removed. If you delete cookies, change your browser settings, switch browsers or computers, or use another operating system, you will need to opt-out again.

CleneJoe Cookies
Our service providers and we use anonymous identifiers such as cookies, web beacons, and other technologies to collect and store certain types of information whenever you interact with our website through your computer or mobile device. This information helps us recognize you, customize your website experience, store items in your cart between visits and make our marketing messages more relevant. Examples of this information include but are not limited to pages you visit, affiliate sites or ads you click on, type of browser/device/hardware, purchase information, IP based geographic location and search terms. These technologies also enable us to prevent fraud or other harmful activities.

We also allow third-party companies (e.g., Google) to place tags on our digital properties once approved through our tagging process. The tags may collect information from your interactions on CleneJoe.com. Our privacy policy does not cover these third-party companies. Please contact these third-party companies (e.g., Google) directly for more information about their privacy policy and your choices regarding the tags and the information collected by the tags.

Third-Party Cookies
CleneJoe participates in internet-based advertising (IBA), also known as Online Behavioral Advertising. We use third-party advertising companies to display ads tailored to your individual interests based on how you browse and shop online, as well as to provide advertising-related services such as ad delivery, reporting, attribution, analytics, and market research.
We allow third-party companies to collect certain information when you visit our website. This information is used to serve ads for CleneJoe products or services or for the products or services of other companies when you visit this website or other websites. These companies use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, hardware/software information, cookie and session ID) and personally identifiable information (e.g. static IP address) during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you. These parties typically use a cookie or a third-party web beacon or other similar tracking technologies to collect this information.

Our Do Not Track Policy
Some browsers have a “do not track” feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser “do not track” signals, but we do provide you the option to opt out of interest-based advertising. To learn more about IBA or to opt-out of this type of advertising, visit the Network Advertising Initiative website or Digital Advertising Alliance website . Options you select are browser and device specific.

User Experience Information
In order to improve customer online shopping experience, help with fraud identification, and to assist our customer representatives in resolving issues customers may experience in completing online purchases, we use tools to monitor certain user experience information; including login information, IP address, data regarding pages visited and ads clicked specific actions taken on pages visited (e.g. information entered during checkout process), browser and device information.

Social Media
CleneJoe engages with customers on multiple social media platforms (e.g., Facebook, Instagram, Twitter, LinkedIn and Pinterest). If you contact us on one of our social media platforms, request customer service via social media, or otherwise direct us to communicate with you via social media, we may contact you via direct message or use other social media tools to interact with you. In these instances, your interactions with us are governed by this privacy policy as well as the privacy policy of the social media platform you use.

Social Media Widgets
CleneJoe includes social media features, such as the Facebook Like button, Google Plus, Pinterest, Twitter, and Instagram widgets. These features may collect information about you such as your IP address and which page you’re visiting on our site. They may set a cookie or employ other tracking technologies to accomplish this. Social media features and widgets may be hosted by a third-party. Your interactions with those features are governed by the privacy policies of the companies that provide them.

Social Media Ads
We may display targeted ads to you through social media platforms. These ads are sent to groups of people who share traits such as likely commercial interests and demographics. For example, we may target customers who have expressed an interest in shopping for skin care products. See the policies of each social media platform for additional information about these types of ads.

Information from Other Sources
We collect data that is publicly available. For example, information you submit in a public forum (e.g. a blog, chat room, or social network) can be read, collected, or used by others and us and could be used to personalize your experience. You are responsible for the information you choose to submit in these instances.
We also obtain information provided by third parties. For instance, we obtain demographic and other information from companies that can enhance our existing customer information to improve the accuracy and add to the information we have about our customers (e.g., adding address information).
This improves our ability to contact you and increases the relevance of our marketing by providing better product recommendations or special offers that may interest you.

How is Your Information Used?
Examples of how we use the information we collect include:
Product and Service Fulfillment
Fulfill and manage purchases, orders, payments, returns/exchanges
Respond to requests for information about our products and services on our website, or mobile website, or to otherwise serve you
Connect with you regarding customer service via our customer service center or on social media platforms
Provide services such as a shopping list
Administer sweepstakes, surveys, and contests
Our Purposes (including but not limited to marketing)
Deliver coupons, newsletters, receipt messages, emails, mobile messages, social media notifications
Provide interactive features of the website such as product reviews, comments and testimonials, send marketing communications and other information regarding products, services and promotion
Administer promotions, surveys, and focus groups

Internal Operations

  • Improve the effectiveness of our website, products, services, and marketing efforts
  • Conduct research and analysis, including focus groups and surveys
  • Perform other business activities as needed, or as described elsewhere in this policy

Prevention of Fraud and Other Harm

    • Prevent fraudulent transactions, monitor against theft and otherwise protect our customers and our business (e.g. product recalls)

Legal Compliance
Assist law enforcement and respond to legal/regulatory inquiries

  • How is Your Information Shared?
    CleneJoe and CleneJoe, LLC
    We share the information we collect within CleneJoe and CleneJoe, LLC, which includes any CleneJoe, LLC subsidiaries and affiliates. CleneJoe and CleneJoe, LLC may use the information to offer you products and services that may be of interest to you.
  • Service Providers
    We may share the information we collect with companies that provide support services to us (such as conducting surveys, sweepstakes, or contests, e-mail providers, analytics providers, web hosting providers, call center service providers, payment processors, data enhancement services, fraud prevention providers or shipping services providers, including product vendors) or that help us market our products and services. These companies may need information about you in order to perform their functions.  One of those companies is Stripe, our payment processor, please click here for Stripe’s Privacy Policy.
  • Legal Requirements
    We may disclose information we collect when we believe disclosure is appropriate to comply with the law; to enforce or apply applicable terms and conditions and other agreements; to facilitate the securitization, insuring sale, assignment, bankruptcy, or disposal of all our part of our business or assets; or to protect the rights, property or safety of our company, our customers or others.
  • Elsewhere at Your Direction
    At your direction or request, or when you otherwise consent, we may share your information.
    Sharing with Other Companies (for their marketing purposes)
    We may share your personal information with other companies, or organizations that are not part of CleneJoe. These companies and organizations may use the information we share to provide special offers and opportunities to you. To opt out of our sharing of your personal information with such companies and organizations go to the Choice section of this privacy policy.
    Sharing Non-identifiable or Aggregate Information with Third Parties
    We may share non-identifiable or aggregate information with third parties for lawful purposes.
  • Business Transfers
    In connection with the sale or transfer of some or all of our business assets, we may transfer the corresponding information regarding our customers. We also may retain a copy of that customer information.

What Choices Do You Have?

Email
If you do not wish to receive promotional emails from us, email us at customerservice@clenejoe.com to opt out. You also have the ability to unsubscribe from promotional e-mails via the unsubscribe link included in each promotional e-mail. You can discontinue these emails by canceling your subscription to these services.
This opt-out does not apply to operational emails (e.g. delivery status, surveys, product reviews).
Sharing with Other Companies (for their marketing purposes)
If you do not wish us to share the personal information, we have collected with other unaffiliated companies (for their marketing purposes), contact us at customerservice@clenejoe.com to opt out.

Cookies, Tracking, and Interest-Based Advertising
The help function of your browser should contain instructions to set your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time. If you set your computer to not receive cookies at any time, certain personalized services cannot be provided to you, and accordingly, you may not be able to take full advantage of all of the CleneJoe features (i.e. you will be able to browse the site, but will not be able to make a purchase).

Interest-Based Advertising
To opt-out of our interest-based advertising for CleneJoe’s goods and services or those of another party, online and in third-party mobile applications, visit Digital Advertising Alliance’s Choices page at http://optout.aboutads.info and perform a global opt-out.

Other web site analytics services
Analytics services such as Google Analytics provides services that analyze information regarding visits to CleneJoe. They use cookies, web beacons, and other tracking mechanisms to collect this information. To learn more about Google’s privacy practices, click here. To access and use Google Analytics Opt-out Browser Add-on, click here.

Non-Discrimination
CleneJoe will not discriminate against you because you exercise your rights. For example, CleneJoe will not deny you goods or services or charge you a different price or rate for goods or services if you make an access, deletion, or do not sell request.

How Do You Access and Update Your Personal Information?
In order to keep your personal information accurate and complete, you can access or update some of it in the following ways:
If you have created an account, you can log in and update your account information (e.g. address and contact information) using the “edit this information” link within your account.
Contact us at customerservice@clenejoe.com with your current contact information and the personal information you would like to access. We will provide you the personal information requested if reasonably available, or will describe the types of personal information we typically collect.

How is Your Personal Information Protected?

Security Methods
We maintain administrative, technical and physical safeguards to protect your personal information. When we collect or transmit sensitive information such as a credit or debit card number, we use industry standard methods to protect that information. However, no e-commerce solution, website, database or system is completely secure or “hacker proof.” You are also responsible for taking reasonable steps to protect your personal information against unauthorized disclosure or misuse.

Children’s Personal Information
We recognize the particular importance of protecting privacy where children are involved. We do not knowingly collect personally identifiable information online from children under the age of 13. If a child under the age of 13 has provided us with personally identifiable information online, we ask that a parent or guardian contact us at customerservice@clenejoe.com.

How Do You Contact CleneJoe?
Mail:
CleneJoe, LLC
PO Box 1633,
Metairie, LA 70004

Phone: (504) 200-2998

Email: info@clenejoe.com

Privacy Policy Scope
This privacy policy applies to all current or former customer personal information. Our website may offer links to other sites. If you visit one of these sites, you may want to review the privacy policy on that site. In addition, you may have visited our website through a link or a banner advertisement on another site. In such cases, the site you linked from may collect information from people who click on the banner or link. You may want to refer to the privacy policies on those sites to see how they collect and use this information.

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